Refund policy

We want you to be happy with your order. If you are not, contact us through our contact page with your order number and we will refund your purchase in full to the original payment method, including opened products.

Money-back window: 30 days from delivery on every Pawdock product — Paw Glove, Mouth Wipes and the Clean-Up Kit (the whole kit). For Mouth Wipes, a photo of the jar is enough: no need to ship it back.

GlideCoat, EscapeKey and Tintlet (including the Tintlet Birds Postcard Pack): 60 days from delivery. Contact us with your order number; no need to ship the product back.

Refunds are issued within 10 business days after we confirm the request; your bank or card issuer may take a few additional days to post it.

If a product arrives damaged or the wrong item was shipped, send us a photo and we will reship or refund at no cost to you. If an order has not arrived within 20 business days of dispatch, see our Shipping policy: we reship or refund, your choice.

If we ask you to return an item, return shipping within the United States is at our expense. Items do not need to be in their original packaging.

This policy applies to all products sold on shop.quartsmith.com.